Support

We read every message and reply as soon as we can.

Write to us at

It helps if you include your phone model, the game version (shown at the bottom of Settings) and, for a bug, what you were doing when it happened. A screenshot is great.

Titan Run questions

I bought something but did not get it.

Open Settings → Restore purchases while signed in to the same store account. If it is still missing, email us the order number from your Google Play or App Store receipt.

How do I get a refund?

Refunds are handled by the store you paid: Google Play or Apple.

I lost my progress after changing phones.

Progress is saved on your phone only, so it does not move to a new device. Items you bought, such as Remove Ads, come back with Restore purchases.

How do I delete my data?

Use Settings → Reset progress, or uninstall the game. We do not keep a copy. Our privacy policy explains what ad partners receive and how to limit it.

A video ad would not play and I got no reward.

Sometimes no ad is available, for example on a weak connection. No reward is used up; try again in a little while.

The game feels slow or hot on my phone.

Close other apps and restart the game. The game picks its graphics level from your phone's memory, so if it still struggles, email us your phone model and we will look into it.